Field
Description
Inquiry Details
Organization
Identifies the organization that has received the complaint/inquiry.
Relation to Client
Identifies how the complainant is related to the client.
Inquiry Category
Identifies the type of inquiry. Types are:
· Service Concerns
· Financial Matters
· Policy/Procedure/Practice
· Quality of Care
· Request Change in Provider
· Other
· Service Environment
· Suggestions/Recommendations
Complainant's name and address if not client
If the complainant is not the client, identifies the complainant's name and address.
How Resolved button
Click the How Resolved button to enter how the complaint/inquiry was resolved. Tell me how...
Delete icon
Select the delete icon to delete a resolution that was entered.
How Resolved
Identifies the resolution description selected for this complaint.
Inquiry Grievance
Select the radio button to define whether this entry is an inquiry or a grievance.
Client button
Click the Client button to select the client for the complaint/inquiry. Tell me how...
<client ID>
Identifies the client ID for the selected client.
<client name>
Identifies the client's name of the selected client.
Date Received
Identifies the date the complaint/inquiry was received by the organization.
Received Via
Identifies how the complain/inquiry was received.
About
Identifies whether the subject of the complain/inquiry is:
· Other.
· Provider
· Staff
When an option is selected, a window is displayed where you choose the specific entity. Tell me how...
<subject name>
When choosing Provider or Staff, the provider or staff's name is displayed in this field. When selecting Other, the field is activated to allow you to enter the information.
Delete icon
Use the delete icon to clear any text in the <subject name> field.
Explain Issue
Identifies an explanation of the complaint/inquiry. You can enter an unlimited number of characters. You can run spell check on the text you enter. Tell me how...
Reminder
Identifies the date when to remind you to complete the response to the complaint/inquiry.
Make Messages part of Client Record
Select the check box to include any messages entered for this complaint/inquiry become part of the client's record.
Send To button
Click the Send To button to send the message to the staff member of your choosing. Tell me how...
<message>
Identifies any message entered concerning the complaint/inquiry.
Status
Identifies whether the complaint/inquiry is open or closed.
Closed On
If the complaint/inquiry is closed, identifies the date it was closed.
Created By
Identifies who first entered the complaint/inquiry into the system.
Created On
Identifies the date the complain/inquiry was entered into the system.
Last Modified By
Identifies who last made changes on the complaint/inquiry.
Last Modified On
Identifies the date when the complaint/inquiry was last changed.